OBJECTIVE: Seeking a position at a hostel or other places in central America where my excellent customer service,hospitality skills and English can be utilized to improve the hostel’s profitability. QUALIFICATIONS SUMMARY • 5 years’ experience working as a customer service employee and supervisor • Enthusiastic to achieve the targets by continuous improvement of hostel • Positive nature with exceptional communicational skills • Demonstrated capability of greeting guests with a smile, providing information and arranging reservations in timely manner • Adept at helping guests with baggage storage, storing valuables, ordering taxis and reserving tables • First language English, and speaks some French • Wilderness First Responders(Emergency Medical Training) • Swift Water Rescue Training Level 2 • WHIMS • Certified Paddle Canada Canoe Instructor • Assistant Mountain Bike Guide Canadian Professional Mountain Bike Affiliation • Safe Food Handling Permit • Leave No Trace Camping • Computer skills: Access, Excel, Publisher, Word, PowerPoint WORK EXPERIENCE June 2011 to March 2012 St. Lawrence Forming Ltd. Brockville, ON, Canada Labourer Heavy lifting, experience with small hand tools July 2009 to Present Real Canadian Superstore Brockville, ON, Canada Front End /Customer Service Consistently recognized by management for providing superior customer service. Staff trainer and supervisor. TRAVEL EXPERINCE Backpacked in Australia for a month Europe for two weeks Costa Rica for two weeks

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